FAQ

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-3 business days production time for your order to ship out, average shipping times are 3-10 business days.Tracking numbers will be updated 3-5 days after your order has been shipped. If you don't have a tracking number after 5 business days please email us at info@EmtressHair.com.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 14 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You must cancel your order before it ships. If the item is already sent please use our return system to get a full refund.

How long does shipping take?
Shipping times vary as we ship from different fulfillment centers based on your location. The average shipping time is 3-10 business days. There may be shipping delays due to the COVID -19 pandemic.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to info@emtresshair.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.